Account deletion

Effective November 9, 2026

Delete in the app

1. Open the Me tab.
2. In the Account section, tap Delete Account.
3. Tap Delete Permanently to confirm.

This immediately and permanently removes from your iPhone:

• the account itself (its id, name, email address and sign-in method);
• its database: plants and their photos, care tasks, care history, check-ups, and the Sprig conversation with its photo thumbnails.

It cannot be undone. Other accounts on the same iPhone are not affected. Signing out is different: it keeps your account and plants on the iPhone for the next time you sign in.

What stays on your iPhone

A few small per-account AI settings may remain in the app’s settings: your AI consent and “Share my plants with Sprig” choice, whether the AI tour was shown, and the record of Sprig’s latest action and applied schedule changes used for Undo. Deleting the app removes them.

If you deleted the app

Deleting Fernwell from your iPhone removes everything the app stored there, including all accounts and plants. Because Fernwell has no server account, there is no account left with us to delete.

Data on our server

Our server does not keep your plants, your Sprig conversations or Sprig’s answers. Sprig’s daily message count is held only in server memory, and short technical logs are described in the Privacy Policy. Data processed by DeepSeek is handled under its own policies.

Request deletion by email

If you can’t use the app, or you have a question about any record related to Sprig requests, email phamthanhhai9152@icloud.com with the subject “Delete my data”. Tell us the sign-in method and the email address shown in Me › Account, if you can. Please don’t send sign-in codes. We will reply and act on your request; we cannot reach data stored on your iPhone, so deleting the app is the way to remove it if the app won’t open.